When Queen City Cell collects your device for repair, this page describes what you are authorizing. You may be asked to confirm this authorization (for example, by signature or check-box) at the time of pickup.
What you're authorizing
When Queen City Cell collects your device, you authorize us to open the device, run diagnostics, and perform the approved repair. Our repairs are hardware-only: we do not perform data recovery and do not offer software repairs. We access device components and data only to the extent needed to diagnose and complete the repair.
Fees & estimates
You will receive an estimate before any work begins, and no repair is performed without your approval. Any fees for diagnosis or declined work will be discussed and agreed with you before they are charged. If you decline an estimate, your device will be returned to you.
Data & privacy
Please back up your data before service. As with any hardware repair, there is a risk of data loss, and we recommend you remove or back up any personal content beforehand. See the Device Access & Data page for more detail.
Contact
Questions about this authorization: Queencitycell@gmail.com or (828) 800-1225.