This page explains how cancellations and refunds are handled for repairs with Queen City Cell.
Cancelling a repair
If you need to cancel a repair, let us know as soon as possible. If work has not begun, we will return your device without proceeding with the repair. Any fees or charges will be discussed with you before work begins, and any amounts already agreed for work not yet performed will be handled fairly — contact us if you have questions about a specific situation.
Refunds
If a repair does not resolve the issue it was approved to fix within the published warranty period, we will make it right under the terms of our 30-day same-issue warranty. The warranty is subject to inspection and the published warranty terms. Any refund is issued back to the original method of payment.
No-refund situations
Some repairs cannot be guaranteed. These include water-damage work where the outcome depends on the condition of the device, and devices with pre-existing issues. For these, we provide an honest assessment before any work begins. Refunds are not provided for work already completed in line with the agreed estimate or for damage that occurs after the repair has been returned to you.
Contact
Questions about cancellations or refunds: Queencitycell@gmail.com or (828) 800-1225.