This page explains how we handle access to your device and the data on it when you bring it in for repair.
Access needed to repair
Queen City Cell performs hardware-only repairs. To complete and test a repair, we may need to open the device and, in some cases, use your device passcode to verify the repair works after it is finished. We access account information only where it is strictly necessary to complete the repair.
What we never do
We never browse personal photos, messages, or files beyond what is needed to diagnose and complete the repair. We do not copy, share, or sell your personal data. We do not perform data recovery and do not offer software repairs.
Your responsibilities
Please back up your data before service. If the repair needs to be tested, some devices may need to be left unlocked or with a passcode provided so we can verify the work. If a device cannot be unlocked, some repairs may not be possible.
Data loss risk
Some repairs — particularly water damage, board-level work, and failed storage — carry a risk of data loss. We encourage you to back up your data before service, and we will flag any risk we can see before starting work.
Contact
Questions: Queencitycell@gmail.com or (828) 800-1225.